Frequently Asked Questions

Frequently Asked Questions

1. Do you ship worldwide?

Yes, we ship to most countries around the world via Georgian Post. Each order comes with a tracking number so you can follow your package online.

2. How long does delivery take?

Delivery time depends on your location:
???? Within Georgia — 2–4 business days;
???? Europe — 7–14 business days;
???????? USA & Canada — 10–20 business days;
???? Other countries — approx. 14–25 business days.

3. Do you provide tracking?

Absolutely. As soon as your order is shipped, we will send you a tracking number. You can track it on the Georgian Post website or through your local postal service.

4. What payment methods do you accept?

We accept international payments via major bank cards and secure payment services. All transactions are protected, and your data is safe.

5. Are the products really handmade?

Yes! Every item is hand-knitted by Tatyana Akimova. Each piece is unique, created with love, attention to detail, and high-quality yarns.

6. Do you accept custom orders?

Yes, in some cases we can create a custom piece according to your size, color preference, or design idea. Please contact us to discuss details before placing a custom order.

7. Can I return or exchange an item?

If you are not satisfied with your order, please contact us within 14 days of delivery. We will do our best to help with returns or exchanges. Please note that return shipping costs are the buyer’s responsibility.

8. Do you offer gift wrapping?

Yes, all items are carefully packed in eco-friendly branded wrapping, making them suitable as a gift. We can also add a personalized note if you request it.